Policy
Returns & refund policy
If anything goes wrong with your order, we take care of it. Any return, refund or exchange is opened and managed by SupplyDealBroker — you never have to chase anyone else.
By the way — since we're a broker firm, it's perfectly normal if your package arrives directly from another provider. Sometimes it comes from us, sometimes straight from one of our partners, because we're a broker; and any return goes directly to the partner that shipped your order. We handle the whole case for you.
1. Contact us
Email or message us with your order number, the reason for the return and photos if the item is damaged or faulty.
2. We open the case
We review your request and open the return case on your behalf. You never have to chase anyone else — we manage it end to end.
3. Follow the instructions
We confirm the return address, conditions and timeline, and forward you everything you need.
4. Refund or replacement
Once the return is approved and received, the refund or replacement is issued. We keep you updated until the case is closed.
Good to know
- Return conditions and windows depend on the product — we confirm them for your order when you contact us.
- Items should be unused and in original packaging unless they arrived damaged or faulty.
- Report damaged or wrong items as soon as possible after delivery, with photos.
- Refunds go back to your original payment method once the return is approved.
Questions? See How it works.